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En espera de llegada del pedido

Recibí mi pedido después de obtener un reembolso. ¿Qué puedo hacer?

Conserva el producto en su empaque original junto con todos los documentos que confirmen la compra y el reembolso. Los necesitarás para la comunicación con el vendedor y el sistema de pago.

No he recibido mi pedido. ¿Qué debo hacer?

Revisa el correo electrónico que recibiste al hacer tu pedido. Ahí debe venir información sobre el estado de tu pedido y la fecha estimada de entrega.

Si el tiempo de resolución de la disputa se está prolongando demasiado y no quieres seguir esperando, puedes tomar estas acciones:

1. Contacta directamente al vendedor
Explícales la situación y solicita una solución más rápida (reembolso, reenvío, etc.).

2. Contacta al soporte de la plataforma
Ellos pueden intervenir y acelerar la revisión del caso.

3. Aporta nuevas pruebas
Si tienes capturas, correos o cualquier documento adicional, súbelo para que el caso avance más rápido.

4. Solicita cierre del caso con reembolso
Si ya no deseas esperar, pide el reembolso inmediato.

Si quieres, puedo ayudarte a traducirlo o adaptarlo para tu página.

¿Cuándo recibiré mi pedido?

Rastrea el estado de tu pedido: en SERUR puedes consultar el avance de tu entrega utilizando tu número de seguimiento.

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.